Customer Success Manager
PivotProcurement company
London, United KingdomMid
Notion Capital
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Operations & Strategy
About the role
TL;DR
Ensure client satisfaction and manage support operations for Pivot's procurement platform.
- •Pivot is seeking a Customer Success Manager to join our Operations team, ensuring clients receive outstanding support and an exceptional customer experience.
- •Key Responsibilities Provide top-notch care to clients, addressing and resolving their issues efficiently.
- •Manage support tickets from creation to closure, ensuring timely and accurate resolutions.
- •Investigate and escalate technical issues to the product and tech teams.
- •Update existing clients setups based on feedback and needs.
- •Work closely with product, tech, and integrations teams to relay client feedback and drive product improvements.
- •Requirements At least 4 years of experience in customer success, customer support, or a related field within a SaaS or software environment.
- •Excellent problem-solving abilities and technical proficiency to troubleshoot product-related issues.
- •Native English speaker.
- •Strong project management skills and the ability to juggle multiple priorities.
- •Experience in a startup environment, building support systems and processes from scratch.
Required skills
Customer ServiceProject Management
Domain expertise
fintech
Benefits & perks
competitive salary package plus equity (ESOP), pension plan, private medical insurance, 25 days of annual leave + 8 public holidays, enhanced sick leave, 2 days of remote work per week, multicultural and international team, unique chance to grow with a fast-scaling innovator
