Seasonal Full-Time BF Support Associate
LiteratiLiteracy Platform company
RemoteMid
Founders Fund
Felicis Ventures
01 Advisors
General Catalyst
Trustbridge Partners
Silverton Partners
Operations & Strategy
About the role
TL;DR
Provide customer support for school book fairs.
- •Provide exceptional customer service via phone and email, help facilitate book orders for schools, and coordinate with other team members to ensure each school is fully taken care of.
- •Key Responsibilities Answering customer inquiries via phone and email Providing personal customer service to the contact running the book fair at the school Checking in with the contact at the school to help run their fair Distributing resources to the book fair contact to assist in book fair planning and operation Facilitating customer requests to ensure the fairs stay stocked through their duration Requirements Excellent communication and interpersonal skills Comfortable providing support via phone and email Ability to work independently and as part of a team Strong attention to detail and accuracy Ability to prioritize, multitask and stay organized
Required skills
Customer Service
Nice-to-have skills
Customer Service
Domain expertise
edtech
Tech stack
ExcelSlackSalesforce