Communities Lead
Basis AIAccounting Automation company
New York, United StatesMid
Accel
GV
Khosla Ventures
Lloyd Blankfein
NFDG
Better Tomorrow Ventures
Marketing
About the role
TL;DR
Create and manage customer community programs for Basis.
- •The Communities Lead will create forums, rituals, and feedback loops for Basis customers to learn from each other and shape the future of the product.
- •Key Responsibilities Create forums, rituals, and feedback loops for customer community.
- •Partner with various teams to turn customer perspective into company insight.
- •Design experiences and content that make customers feel connected.
- •Requirements 3+ years in customer community, advocacy, success, marketing, or related B2B role.
- •Experience running customer-facing or executive-facing programs.
- •In-person 5 days a week in the Flatiron office.
Required skills
Customer SuccessProduct Marketing
Domain expertise
fintech
Benefits & perks
Health & Wellness, Time off, In-Office Perks, Financial Benefits, Team Culture, Parental Leave