Engagement Manager
CollibraData Governance company
London, United KingdomManager
Sofina
Tiger Global Management
Battery Ventures
CapitalG
Dawn Capital
Sequoia Capital Global Equities
Operations & Strategy
About the role
TL;DR
Manage customer engagements for Collibra services, driving adoption and success.
- •As an Engagement Manager, you will own and direct the full engagement life cycle for customers purchasing Collibra services, working across multiple customer personas, industries, departments, and internal Collibra functions to lead project delivery and influence customer success and adoption of the Collibra Platform.
- •Key Responsibilities Overseeing the successful installation, configuration, and initial operation of Collibra's products and technologies.
- •Developing engagement plans and advising client representatives and internal stakeholders on planning, progress, risks, and issues.
- •Ensuring services delivery across geographic territories is in full compliance with the established Collibra engagement model.
- •Partnering effectively with Collibra Professional Services Architects, Sales Leads, Account, Product Management, and Customer Support teams.
- •Chairing regular engagement review meetings with customers and internal Collibra teams.
- •Requirements 5+ years of consulting management experience working directly with customers, ideally within SaaS environments.
- •Proven track record of delivering multiple projects simultaneously on time, on budget, and to quality.
- •Ability to build customer relationships and deliver presentations to all levels of business and IT stakeholders.
- •Proficient language skills in English; German or Dutch preferred.
- •Demonstrated proficiency in leveraging AI tools (e.g., Claude, Gemini, ChatGPT, Copilot) to solve real-world business challenges.
Required skills
Project ManagementCustomer SuccessPresentation Skills
Tech stack
Anthropic APIOpenAI API