Senior CSM - Implementation & Onboarding Lead
HopaeDigital Identity company
Paris, FranceSenior
500 Global
SV Investment
Z Venture Capital
Bon Angels Venture Partners
Korea Credit Guarantee Fund (KODIT)
KB Innovation HUB
Sales & Account Management
About the role
TL;DR
Own the client journey from signed contract to successful go-live.
- •Implementation & Onboarding Lead, you own the client journey from signed contract to successful go-live and build the systems that make every onboarding after yours faster.
- •Key Responsibilities Own onboarding end-to-end
- •kickoff through go-live
- •driving alignment across Product, Engineering, Legal, and Sales Be the primary client contact during implementation: route requests, hold SLAs, monitor health and NPS, and surface friction before it escalates Build CS playbooks and deploy AI-powered automation (Zapier, Make, LLM workflows) to reduce time-to-value and scale without headcount Work cross-functionally with Sales, Marketing, and Product
- •handoffs, case studies, and roadmap input Requirements 7+ years of experience, with at least 3 in Customer Success, Implementation, or Technical Onboarding in B2B SaaS Proven managing complex, multi-stakeholder onboarding projects
- •you own timelines, surface blockers, and drive go-lives Technical enough to hold your own with engineers and enterprise clients
- •API integrations, documentation, bridging both worlds Fluent in NPS, health scoring and hands-on with automation tools (Zapier, Make, n8n) and CS tooling (HubSpot, Intercom, Notion, Jira, Gainsight) Fluent in English; French is a strong advantage
Required skills
Customer SuccessImplementation ManagementHubSpotNotionJira
Domain expertise
fintech
Benefits & perks
Unlimited PTO, Remote-friendly work model, Real ownership from Day 1, High-impact, global product, Multicultural, respectful team
Tech stack
HubSpotNotionJira