Manager of 24/7 & Customer Support Operations
GridCAREGrid Infrastructure company
Johnson City, United States$120,000-180,000Manager
Operations & Strategy
About the role
TL;DR
Manage a 24/7 operations center for energy management, customer support, and incident response.
- •GridCARE is seeking a Manager of 24/7 and Customer Support Operations to establish and lead a new 24/7 operations center in Johnson City, TN.
- •This role is crucial for managing real-time energy market operations, customer support, and digital infrastructure monitoring.
- •Key Responsibilities Hire, train, manage, and schedule system operators for 24/7 coverage.
- •Build and maintain shift schedules ensuring adequate coverage and compliance.
- •Ensure compliance with energy market operating rules and operator training requirements.
- •Act as the escalation point for hardware, software, and personnel issues.
- •Develop and maintain specific operating procedures in collaboration with customers.
- •Requirements Experience mentoring and managing people in a production setting.
- •Demonstrated judgment for coaching, unblocking, and direct intervention.
- •Experience implementing, documenting, and enforcing policies with audit trails.
- •High school diploma or equivalent.
- •Management training (business degree, military leadership, certificate program).
Required skills
PagerDutyCI/CDLinuxJiraSlack
Domain expertise
cleantechclimatetechdeeptechai
Benefits & perks
Competitive salary, performance bonus, equity, health insurance, dental coverage, vision coverage
Tech stack
PythonJavaScriptSQLBashNode.jsExpressPostgreSQLMySQLRedisElasticsearchAWSDockerKubernetesCI/CDGitHub ActionsJenkinsAnsiblePrometheusGrafanaDatadogPagerDutyNginxGitLinuxJiraConfluenceSlack