Sales Support Associate
MongoDBDatabase Software company
GurugramMid
In-Q-Tel
Intel Capital
Sequoia Capital
Flybridge Capital Partners
New Enterprise Associates (NEA)
Red Hat
Operations & Strategy
About the role
TL;DR
Provide front-line support to the sales organization, maintain data health, and manage sales tools.
- •The SalesOps Associate provides front-line support to our rapidly-growing sales organization, including answering inquiries, maintaining data health, performing research and working on tasks that enable Account Executives to take data driven decisions, and maintaining the health of our sales tools and systems.
- •MongoDB’s SalesOps Associates are mentored and coached by highly-skilled Sales Operations leaders with shown track records.
- •SalesOps Associates will gain practical, real-world sales operations experience, along with exposure to the best sales methodology in the industry.
- •This experience provides an enviable foundation for your business career, whether you are passionate about a future in leadership or sales.
- •Key Responsibilities Data maintenance and cleanup initiatives such as Account Hierarchy, merging unnecessary accounts, contact movement and contact merging, cloud org movement etc.
- •Front-line/Tier-1 Support for Sales via the Sales Operations Case Queue.
- •Serve as an initial point of escalation from other Sales Support functions.
- •Data updates, such as Account/Territory Assignments.
- •User Administration e.g. activating new users and deactivating departing users in sales tools.
- •Requirements Graduate in any discipline with a minimum 2.5 years of sales operations experience is preferred.
- •Good Salesforce Knowhow and basic understanding of objects: account, contact, lead, opportunity.
- •Hands on experience on Data Loader, Demand Tools or similar tools and knowledge of research databases such as ZoomInfo, InsideView, Crunchbase etc is preferred.
- •Hands on experience on sales productivity and efficiency tools such as LeadIQ, ZoomInfo, and Cognism is preferred.
- •Experience in working with ticketing/case management systems e.g.
- •Salesforce, Zendesk, Jira and similar tools.
Required skills
SalesforceSQLExcelJiraTableau
Benefits & perks
Macbooks are company-standard, Competitive salary and equity, Comprehensive Health cover, dental cover, travel insurance & Life Insurance, 20 weeks of Paternity and 26 weeks of Maternity leave
Tech stack
SalesforceSQLExcelJiraTableau