Technical Support Engineer
EntrataProperty Management company
United StatesMid
Dragoneer Investment Group
Silver Lake
HGGC
Koch Real Estate Investments
Blackstone
About the role
TL;DR
Provide technical support and troubleshooting for Entrata's property management technology.
- •Key Responsibilities Provide technical support and troubleshooting via telephone, ticketing systems, and chat.
- •Develop subject matter expertise in core technologies and at least one other specialized technology area.
- •Maintain ownership of assigned incidents from initial report through resolution, ensuring clear communication throughout the process.
- •Requirements Strong technical, analytical, and problem-solving skills in a complex, multi-platform environment.
- •Excellent written and verbal communication skills with the ability to document issues effectively.
- •Minimum of 1+ years of experience in a technical support role, preferably supporting B2B enterprise-level customers.
Required skills
Customer Service
Domain expertise
proptech