Strategic CSM
SnappyHRTech company
United States$100,000–$120,000Senior
83North
GGV Capital
Hearst Ventures
Saban Ventures
Qumra Capital
Notable Capital
Sales & Account Management
About the role
TL;DR
Drive retention and growth for large enterprise customers as a Strategic CSM.
- •Snappy is looking for a Strategic CSM to join our Customer Success Team.
- •In this role, you will be a key team member in the Customer Success organization driving retention, growth, and measurable outcomes for a few of Snappy's largest customers.
- •You'll own the health and revenue performance of your book of business across the full customer journey, while working closely with internal teams to ensure customers are deeply engaged with and getting value from Snappy.
- •Key Responsibilities Manage a book of business of a few Large Enterprise customers, with direct accountability for NRR and retention outcomes.
- •Build and grow strategic, long-term relationships with multiple stakeholders at each customer.
- •Conduct cadence calls with your customers to regularly ensure they're getting value from their Snappy platform and sharing best practices as an employee recognition expert.
- •Leverage AI tools and internal reporting to analyze your book, surface risks and opportunities, and prioritize the highest-impact customer actions.
- •Requirements 6+ years of experience in a customer-facing role at a SaaS/tech company.
- •Experience as a Customer Success Manager, Account Manager, or related role managing a book of business, primarily focused on Fortune 500 companies.
- •Experience working with senior stakeholders at Large Enterprise organizations.
- •Curious about and comfortable with AI
- •you actively use AI tools in your day-to-day and are excited to explore how they can make you a more effective CSM.
Required skills
Customer SuccessAccount ManagementEnterprise Sales
Benefits & perks
Free healthcare, including vision and dental, Generous 401k match, Flexible PTO, Paid family leave, Snappy Summer Fridays, Snappy gifts for employee recognition and appreciation
Tech stack
Customer SuccessAccount Management