Site Manager

Key Responsibilities Monitor service level agreement performance Act as a managed services subject matter expert and primary Long View contact for the assigned clients Maintain a strong relationship with the assigned Manager, Client Success and the sales team within the branch Own and enforce the accuracy of the subscribed services within the managed assets list Safeguard the client infrastructure and data by understanding and complying with client access guidelines and process Requirements 10 years’ experience in a managed services, client engagement or IT site manager role A technical foundation with a high-level understanding of the core technologies comprising the client infrastructure Ability and willingness be part of an on-call rotation and to act as the point of escalation to the team member on-call A full understanding of the escalation process (how, when, what to expect, techniques) Strong knowledge of ITIL and Service Management fundamentals (Incident, Problem, Change, Asset Management)