Customer Success Engineer
NashLast-mile delivery company
United KingdomSenior
Andreessen Horowitz
Y Combinator
Rackhouse Venture Capital
640 Oxford Ventures
Sales & Account Management
About the role
TL;DR
Support and expand enterprise customers on Nash's platform.
- •We're hiring a Customer Success Engineer to support and expand some of our most strategic enterprise customers.
- •This role is deeply technical and hands-on
- •you will serve as the engineering-adjacent partner responsible for ensuring customers successfully integrate with and scale on Nash’s platform.
- •Key Responsibilities Serve as the technical owner for enterprise customer accounts
- •accountable for integration success, system performance, and technical adoption.
- •Work closely with customer engineers and product teams to design, implement, and scale solutions on Nash’s platform.
- •Become a platform expert capable of diagnosing issues, advising on best practices, and guiding architectural decisions.
- •Troubleshoot API issues, workflow failures, data mismatches, and other system-level challenges across customer and Nash environments.
- •Analyze operational and technical KPIs to identify root causes, improve performance, and reduce defects.
- •Requirements 5+ years in a technical customer-facing role such as Solutions Engineer, Customer Success Engineer, Forward Deployed Engineer/PM, TAM, or similar.
- •Hands-on experience with APIs, integrations, logs, and data flows; strong debugging instincts.
- •Proven success supporting enterprise customers through complex technical deployments.
- •Ability to translate technical details into actionable guidance for both engineering and non-technical stakeholders.
- •Strong analytical and problem-solving skills with comfort navigating ambiguous systems.
- •Demonstrated capability to quickly master a complex platform and use that knowledge to guide customer outcomes.
- •Excellent communication skills with confidence interfacing at multiple levels of customer organizations.
Required skills
Customer Success
Domain expertise
logistics
Benefits & perks
Competitive compensation and opportunity for equity, Flexible paid time off, Health, dental, and vision insurance