Customer Service Agent Associate
Vestiaire CollectiveLuxury Fashion company
Brooklyn, United StatesMid
Fidelity Investments
Balderton Capital
Ventech
Operations & Strategy
About the role
TL;DR
Handle complex customer service requests to ensure user satisfaction and loyalty.
- •Vestiaire Collective is seeking a Customer Service Resolution Specialist to handle complex level 3 requests via phone, messaging, and email.
- •The goal is to ensure an excellent user experience and foster customer loyalty.
- •Key Responsibilities Answer and mediate complex, high-value complaints from customers.
- •Analyze customer needs and provide personalized, timely resolutions.
- •Maintain strong customer relationships through professional and empathetic communication.
- •Collaborate with internal stakeholders to meet customer needs.
- •Requirements At least 3 years of successful experience in Customer Service.
- •Strong customer empathy and a solution-oriented mindset.
- •Perfect command of written and spoken English.
- •Excellent interpersonal skills, a sense of service, and teamwork.
- •Flexibility, resourcefulness, and ability to adapt to work peaks.
Required skills
Customer Service
Domain expertise
ecommerceretail
Tech stack
Customer Service