Senior Service Delivery Manager
SubmerData Center company
Kuala Lumpur, MalaysiaSenior
M&G
Planet First Partners
Norrsken VC
Mundi Ventures
Operations & Strategy
About the role
TL;DR
Own service delivery and SLA governance for assigned customers and regions.
- •Own customer-facing service delivery and SLA governance for assigned customers and regions.
- •Key Responsibilities Own customer-facing service delivery and SLA governance for assigned customers and regions.
- •Act as the primary operational escalation point for major incidents and service-impacting issues.
- •Lead incident, problem, change, and escalation management processes.
- •Coordinate activities across Support, Engineering, Data Center Operations, vendors, and customer teams.
- •Drive customer communications during incidents, maintenance activities, and service reviews.
- •Requirements 5+ years in Service Delivery, Technical Account Management, Customer Operations, Operations Management, or similar customer-facing operational roles.
- •Experience managing enterprise customers and operational service reviews.
- •Strong understanding of SLA management, incident management, change management, and operational governance.
- •Experience coordinating cross-functional technical teams.
- •Excellent written and verbal communication skills.
Required skills
Change Management
Nice-to-have skills
Kubernetes
Domain expertise
telecom
Benefits & perks
Attractive compensation package
Tech stack
KubernetesCI/CDPrometheusGrafanaDatadogNew RelicPagerDutyNginxHAProxyGitLinuxJiraConfluencePostmanREST APIgRPCWebSocketsRabbitMQCelerySidekiqNotionSlackAsanaLinearMonday.comAirtableExcelPowerPointGoogle AnalyticsGA4