Customer Support Engineer
E2BAI Agent company
San Francisco, United StatesMid
Insight Partners
Decibel
KAYA
Sunflower Capital
Scott Johnston
Pareto Holdings
About the role
TL;DR
Provide technical support for E2B's Agent Cloud, bridging customers and the engineering team.
- •This role is the technical bridge between customers and the engineering team, handling technical support for E2B's Agent Cloud.
- •Key Responsibilities Triage incoming customer issues across various channels.
- •Reproduce reported bugs and document repro steps.
- •Read logs and traces to identify issues.
- •Write fixes for documentation and SDK error messages.
- •Escalate issues to engineering with a complete repro and suspected root cause.
- •Requirements 2+ years in technical support or customer engineering.
- •Strong Linux fluency and comfort with Python and TypeScript.
- •Strong written communication skills.
- •Documentation instincts and calm under pressure.
Required skills
LinuxPythonTypeScriptCI/CDAWSGoogle CloudAzureTerraformCloudFormationPulumiEC2S3RDSECSEKS
Nice-to-have skills
DockerKubernetes
Domain expertise
developer-toolsai
Benefits & perks
healthcare, vision, dental insurance, unlimited PTO, 401k, perks for in-office employees
Tech stack
LinuxPythonTypeScriptDockerKubernetesCI/CDAWSGoogle CloudAzureTerraformCloudFormationPulumiEC2S3RDSECSEKSGKECloud RunBigQueryRedshiftGitJiraConfluencePostmanSlackAsanaLinearMonday.comAirtable
