Manager, Fund Administration (Investor Services)
Juniper SquareFund Administration company
Remote$95,000-120,000 USD / $115,000-140,000 CADManager
Ribbit Capital
Felicis Ventures
Redpoint Ventures
Fifth Wall
Nasdaq Ventures
Blue Owl Capital
Operations & Strategy
About the role
TL;DR
Manage an Investor Services team, ensuring exceptional customer service and operational excellence in fund administration.
- •Juniper Square is seeking a Manager to lead a team of Investor Services professionals.
- •This role will own the delivery of exceptional service across a portfolio of Fund Administration and Deal Services customers, focusing on team performance, customer satisfaction, and operational excellence.
- •Key Responsibilities Lead, coach, and develop a team of Investor Services Associates and Assistant Managers.
- •Own team-level performance metrics including SLA adherence, quality, and customer satisfaction.
- •Serve as a senior escalation point for complex or high-priority customer issues.
- •Champion process improvement, automation, and operational controls initiatives.
- •Build trusted, advisory-level relationships with customer leadership.
- •Requirements 6-10+ years of experience in fund administration, investor services, or a related financial services role. 2+ years of people management experience with a track record of building high-performing teams.
- •Deep knowledge of investor services operations and the private markets landscape.
- •Strong analytical skills with experience using data to manage team performance and drive decisions.
- •Excellent communication skills, including experience presenting to and influencing senior stakeholders.
Required skills
Customer ServicePrivate EquityProject ManagementExcelJira
Domain expertise
fintech
Benefits & perks
Competitive salary and meaningful equity, Health, dental, and vision care for you and your family, Flex Time Off in addition to company paid holidays, Generous paid family leave, medical leave, and bereavement leave policies, 401k retirement savings plan, Healthcare FSA and commuter benefits programs, Freedom to customize your work and technology setup as you see fit, Professional development stipend, Monthly work from home wellness stipend while we're all remote, Mental wellness coverage including live coaching and therapy sessions
Tech stack
PythonJavaScriptSQLGitLinuxJiraConfluenceSlackExcelPowerPoint
