Customer Operations Analyst
LendableConsumer Lending company
Mexico City, MexicoMid
Goldman Sachs
Balderton Capital
Ontario Teachers' Pension Plan
FMO
Passion Capital
Waterfall Asset Management
Operations & Strategy
About the role
TL;DR
Provide excellent customer support for Lendable's credit card product in Mexico.
- •Lendable is launching its credit card product in Mexico and is building its founding local team.
- •This role is critical to ensuring customers entering the formal financial system for the first time have an excellent, friendly, and trustworthy experience.
- •Key Responsibilities Respond to customer inquiries via chat, email, and phone.
- •Help customers understand their credit card, balances, and payments.
- •Troubleshoot common issues and follow defined processes to resolve them.
- •Flag recurring customer issues and suggest improvements to processes.
- •Requirements Strong written communication skills in Spanish.
- •High empathy and a genuine desire to help people.
- •Attention to detail and ability to follow processes carefully.
- •Comfort using digital tools.
- •Reliability, ownership, and professionalism.
Required skills
ExcelJiraSlack
Domain expertise
fintech
Benefits & perks
Health coverage, Retirement & savings, Employee referral programme, Office meals & snacks, Sustainable commuting
Tech stack
PythonJavaScriptSQLGitLinuxJiraSlackExcelPostgreSQLMySQLMongoDBRedisElasticsearchDynamoDBAWS