Sr. Customer Success Manager - IAM/IGA - Canada
SaviyntIdentity Governance company
CanadaSenior
Insight Partners
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Goldman Sachs
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Sales & Account Management
About the role
TL;DR
Manage customer loyalty and adoption of Saviynt's identity platform, driving value and retention.
- •Saviynt is seeking a Sr.
- •Customer Success Manager to manage customer loyalty and adoption of their AI-powered identity platform.
- •This role focuses on driving value-based outcomes for customers by understanding their business objectives and providing strategic guidance.
- •Key Responsibilities Serve as the primary point of contact for customers post-implementation.
- •Manage subscription renewal pipeline and proactively address customer health to ensure value realization.
- •Develop deep, trusting relationships with key customer personnel to identify up-sell/cross-sell opportunities.
- •Coordinate with Saviynt cross-functional teams to resolve issues and advance customer adoption.
- •Act as the voice of the customer, collecting feedback to drive continuous improvement across all areas, including product.
- •Requirements Knowledge and experience in Identity and Access Management (IAM) preferred.
- •Strong knowledge of cloud, hybrid, and on-premise IT architectures.
- •Extensive experience in customer success management/account management for complex software implementations with Fortune 500 / Global 1000 companies.
- •Previous experience within a customer success role within a SaaS organization.
- •Demonstrated ability to manage customer relationships and navigate challenging situations.
Required skills
IAMAccount ManagementCustomer Success
Nice-to-have skills
Compliance Management
Domain expertise
cybersecurity
Benefits & perks
Medical, Dental, Vision, Life Insurance, 401K, Unlimited PTO, Sick Time, Holiday Parties, Daily Catered Lunches, Employee Recognition Programs, Team Socials
Tech stack
IAM