Partner Success Specialist
ZiinaPayments company
DubaiMid
Y Combinator
FJ Labs
Altos Ventures
Fintech Collective
Avenir Growth
Activant Capital
Sales & Account Management
About the role
TL;DR
Scale relationship-led business customers experience as a Partner Success Specialist.
- •Ziina is hiring a Partner Success Specialist to scale our relationship-led business customers experience.
- •You'll own white-glove engagement for our highest-value (VIP) merchants.
- •Key Responsibilities Own a portfolio of VIP merchant relationships, delivering white-glove support with speed, clarity and care Lead complex problem-solving and escalations
- •managing sensitive cases end-to-end Drive product adoption and re-engagement across your portfolio Identify and implement automation improvements across the user journey to nurture and grow the segment Turn repeatable workflows into reliable playbooks, templates, and AI-enabled operations Requirements Have 4+ years in Customer Success (Account Management can count, but a pure Customer Success background is preferred), Ideally, in a fast-paced PLG tech, fintech, or B2B SaaS environment.
- •Combine a customer-first mindset with commercial awareness
- •you've owned and moved hard CS metrics (revenue retention, revenue growth, churn reduction) and understand why partner success is a growth lever Have a strong track record managing high-value, complex accounts through sensitivity and escalations
- •or managing a broad portfolio in a product-led (PLG) environment; a mix of both is ideal Naturally build structure around you: OKRs, workflows, automations, and measurable outcomes Are data-fluent
- •you understand the core Partner Success metrics, have moved them, and use data to prioritize high-impact work, spot risks, and improve retention
Required skills
Customer SuccessOKRs
Domain expertise
fintech