SSC Operational Excellence Team Manager
WoltFood Delivery company
Tbilisi, GeorgiaManager
ICONIQ Capital
Highland Europe
83North
EQT Ventures
Tiger Global
DST Global
Operations & Strategy
About the role
TL;DR
Lead strategic initiatives to improve operational excellence and customer experience in Wolt's Support organization.
- •Wolt is seeking an Operational Excellence Team Manager to drive strategic initiatives that improve customer experience and operational performance within their Support organization.
- •This role involves partnering with global teams to implement data-driven improvements and shape the evolution of Support operations.
- •Key Responsibilities Lead strategic projects from planning through execution.
- •Analyze operational data to identify trends and actionable recommendations.
- •Design, test, and validate new processes before wider rollout.
- •Monitor key performance metrics and drive continuous improvement.
- •Standardize processes and share best practices across markets.
- •Requirements Experience managing projects or strategic initiatives in a fast-paced environment.
- •Strong analytical skills with the ability to interpret data and make evidence-based decisions.
- •Excellent stakeholder management and cross-functional collaboration skills.
- •A structured approach to planning, prioritization, and project execution.
- •Confidence working with KPIs, operational metrics, and continuous improvement initiatives.
Required skills
Project Management
Nice-to-have skills
Change Management
Tech stack
PythonJavaScriptSQLNode.jsReactAWSGoogle CloudAzureDockerKubernetesCI/CDJiraConfluenceExcelPowerPoint