Head of Support Israel, CXI International Operations
WoltFood Delivery company
Ramat Gan, IsraelDirector
ICONIQ Capital
Highland Europe
83North
EQT Ventures
Tiger Global
DST Global
Operations & Strategy
About the role
TL;DR
Lead Wolt's customer support in Israel, driving exceptional experiences and operational excellence.
- •Wolt is seeking a Head of Support for Israel to enhance customer support as a competitive advantage.
- •This role will oversee customer experience and satisfaction for consumers and partners, ensuring exceptional real-time support and driving retention.
- •Key Responsibilities Drive a customer-centric culture focused on quality, performance management, and coaching.
- •Lead and develop senior leaders across the Israel Support organization.
- •Own and manage the support budget, driving cost efficiency.
- •Partner with leaders across various functions to address customer pain points.
- •Collaborate with global teams on operating models and regional initiatives.
- •Requirements 5+ years of experience leading customer support organizations of over 200 associates.
- •Native Hebrew speaker with strong English proficiency.
- •Proven track record of developing and promoting support professionals.
- •Experienced change leader with success in improving operational KPIs. 2+ years of experience managing analysts and project managers.
Required skills
Change ManagementProject Management
Nice-to-have skills
JiraConfluenceSlack
Domain expertise
logisticsfood
Tech stack
JiraConfluenceSlack