Account Development Manager
WoltFood Delivery company
Nur / Sultan, KazakhstanMid
ICONIQ Capital
Highland Europe
83North
EQT Ventures
Tiger Global
DST Global
Sales & Account Management
About the role
TL;DR
Manage restaurant partners, drive growth, and build relationships for Wolt in Northern Kazakhstan.
- •About Wolt At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world.
- •In 2014 we started with delivery of restaurant food.
- •Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world.
- •In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
- •Working at Wolt isn’t always easy, but it’s definitely exciting.
- •Here you’ll learn more, build more, and ship more than in most other companies.
- •You’ll be challenged a lot, but also have a lot of fun on the way.
- •So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
- •Our Account Management teams create and build our relationships with restaurant-partners.
- •Together, we help restaurant brands and neighborhood restaurants grow through our platform.
- •We’re constantly launching new cities and products, so there are always new opportunities to expand your skills and progress your career.
- •We are looking for an Account Development Manager based in Astana, Kazakhstan, to manage a portfolio of restaurant partners in the 2 largest cities across Northern Kazakhstan.
- •As our new Account Development Manager, you’ll help a mix of enterprise and SMB restaurant-partners grow with Wolt.
- •You’ll build strong relationships, identify commercial opportunities, and turn performance insights into practical actions that help your restaurant-partners succeed.
- •What you’ll be doing You’ll be the primary point of contact for your portfolio, working with restaurant owners, central teams, and local venue managers.
- •You’ll adapt your approach to each restaurant-partner’s needs, balancing growth opportunities with day-to-day operational performance.
- •You’ll develop growth plans for restaurant-partners, run promotional campaigns, and lead commercial discussions.
- •Working closely with internal teams, you’ll make sure plans are delivered and restaurant-partners receive the support they need.
- •Day-to-day in this role you’ll: Own and develop a portfolio of restaurant-partners across Northern Kazakhstan.
- •Build strong relationships with restaurant-partners through regular check-ins and business reviews, aligning on priorities and following up on agreed actions.
- •Create and execute growth plans that help restaurant-partners increase sales, attract customers, and improve performance on Wolt.
- •Identify opportunities to grow adoption of Wolt’s advertising and promotional solutions based on each restaurant-partner’s goals.
- •Lead commercial negotiations and renewal discussions to support sustainable growth for both Wolt and our restaurant-partners.
- •Use performance data to identify trends, understand challenges, and recommend practical improvements.
- •Collaborate with Marketing, Operations, and other internal teams to deliver campaigns, resolve issues, and improve the restaurant-partner experience.
- •Prioritize your time across restaurant-partners of different sizes, balancing commercial impact with the needs of your wider portfolio.
- •Our humble expectations* We’re looking for someone who combines commercial curiosity with strong relationship-building skills and enjoys taking ownership of restaurant-partner growth.
- •Experience: You have 3+ years of experience in account management, customer success, business development, or a similar commercial role.
- •Experience working with SMB or enterprise restaurant-partners is a plus.
- •Commercial understanding, upselling, and negotiation skills: You understand how to grow a restaurant-partner’s business, identify and convert upselling opportunities through advertising and promotional solutions, and confidently lead commercial negotiations to reach mutually beneficial agreements.
- •Analytical skills: You’re comfortable working with data in Excel or Google Sheets and translating performance insights into clear recommendations.
- •Communication and relationship-building: You communicate clearly and confidently, adapting your approach to restaurant owners, operational teams, and enterprise stakeholders.
- •Adaptability: You thrive in a fast-paced environment, adapt quickly to changing priorities, and stay focused on delivering results.
- •Ownership and autonomy: You roll up your sleeves and get things done, proactively identifying what needs attention without waiting to be told.
- •You’re comfortable working independently, taking initiative, and following through on your commitments.
- •Ownership and organization: You manage competing priorities, follow through on commitments, and take a proactive approach to solving problems.
- •Tools and curiosity: You’re comfortable learning new tools and open to using AI to improve your daily work and analysis.
- •Languages: You’re fluent in Kazakh and Russian and have a working proficiency in English.
- •Nice to have: Experience working with restaurant-partners, restaurant chains, or within the food delivery industry.
- •An understanding of marketplace or platform businesses.
- •Experience growing a portfolio of restaurant-partners across enterprise and SMB segments.
- •Advanced skills in data analysis or business intelligence tools.
- •Why you’ll love it 🚀Global and growing fast: Be part of a fast-moving scaleup 🤩Ride of a lifetime: Accelerate your career and build your sales skills 💪Instant impact: Take ownership and make a difference 💙Big hearts and small egos: Surround yourself with smart, friendly people What we offer 🌍 Independent work in a dynamic, international team 🩺 Medical Insurance and strengthened sick leaves 🚀 Career growth and development opportunities 💙 Employee Assistance Program—therapy and wellbeing support 🍽️ Discount on your Wolt orders 🧑🎓 Wolt-wide training programs 🎉 Team budgets for celebrations and bonding 🍊 Fruits and drinks at the office Next steps* If you’re excited about working in a high-growth environment, taking ownership, and joining an ambitious team, we’d love to hear from you! Click below to apply and attach your CV. 💙 Please submit your application by November 4th.
- •We’ll be accepting applications until then, and you can expect to hear from us after this date.
- •Our recruitment process typically includes a few stages, giving us the chance to get to know you and you the opportunity to learn more about the role and our team.
- •Our Commitment to Diversity and Inclusion We’re committed to growing and empowering a more inclusive community within our company, industry, and cities.
- •That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives.
- •We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
- •Beware of recruitment scams: DoorDash, Deliveroo, and Wolt will never ask you to pay money or share sensitive financial information during hiring
- •learn more about our legitimate recruiting process at Recruitment Scam Awareness
Required skills
ExcelSalesNegotiation
Nice-to-have skills
Business Development
Domain expertise
foodlogistics
Benefits & perks
Medical Insurance, Discount on your Wolt orders, Therapy and wellbeing support
Tech stack
Excel
