Support Engineer
Vistar MediaProgrammatic Digital company
Sydney, AustraliaMid
Advancit Capital
Basset Investment Group
Ben Franklin Technology Partners of Southeastern Pennsylvania
Capital Southwest
Lamar Advertising Company
Francisco Partners
Software Engineering
About the role
TL;DR
Resolve technical support requests for customer-impacting issues.
- •The Support Engineer is responsible for resolving technical support requests for customer-impacting issues.
- •Key Responsibilities Provide technical support for incoming tickets from customers.
- •Demonstrate a strong understanding of product issues, including in-depth technical analysis, troubleshooting, root cause identification, and engaging appropriate SMEs as needed for incident and problem management.
- •Manage the technical on-call channel to deliver quick fixes for high-priority product issues.
- •Monitor support quality metrics to help assess and improve support processes.
- •Analyze previous customer cases to identify trends and pain points, driving product improvements.
- •Requirements Experience in troubleshooting, debugging, and resolving technical issues.
- •Familiarity with at least one programming or scripting language.
- •Basic understanding of web technologies.
- •Basic understanding of SQL and database systems.
- •At least 2 years of experience in a software testing, support, IT, or software development role.
Required skills
SQL
Tech stack
SQL