Global Public Sector Customer Success Manager - National Security Ecosystem
VirtruData Security company
Washington, United States$180,000 - $200,000Manager
ICONIQ Capital
Bessemer Venture Partners
The Chertoff Group
Foundry
Sales & Account Management
About the role
TL;DR
Manage customer success for National Security Ecosystem clients, driving adoption and innovation.
- •Virtru is seeking an experienced and cleared Customer Success Manager for the National Security Ecosystem to lead government and National Security Industrial Base customer engagements.
- •This role is pivotal in driving customer success and fostering innovation within the NSA and its supporting industry ecosystem.
- •Key Responsibilities Lead customer-focused workstreams and virtual teams to drive success for government customers and industry partners.
- •Serve as the central connector internally between Solution Architects, Project Managers, and other teams.
- •Orchestrate partnerships and technology collaborations within the NSA industry sphere.
- •Manage the customer lifecycle, including agreement, commitments, rhythm of business, and leadership engagement.
- •Proactively identify issues and connect resources for rapid problem resolution.
- •Requirements Active US Top Secret / SCI clearance with Full Scope Poly.
- •Bachelor's degree or equivalent in a technology field (Master's degree preferred) or equivalent business degree.
- •Willingness to travel (<25%).
- •Proven track record managing customer relationships, projects, and executive engagement.
- •Strong technical aptitude and ability to communicate with technical stakeholders.
Required skills
Customer SuccessProject ManagementCross-functional LeadershipCustomer OnboardingImplementation Management
Nice-to-have skills
PythonJavaScriptSQLBashNode.jsReactAWSDockerKubernetesCI/CD
Domain expertise
defensegovernmentcybersecurity
Benefits & perks
Flexible PTO, Learning & Development Stipend, Team celebrations, Employee Assistance Program, Headspace, 401K contribution, Stock options, Medical, dental, and vision benefits, Generous parental, medical, and bereavement policies
Tech stack
PythonJavaScriptSQLBashNode.jsReactAWSDockerKubernetesCI/CDGitLinuxJiraConfluenceSlack