Manager, Global Reverse Logistics
VerkadaPhysical Security company
San Mateo, United States$140,000 - $210,000 USDManager
First Round Capital
Sequoia Capital
Felicis Ventures
Lightspeed Venture Partners
Linse Capital
Alkeon Capital
Operations & Strategy
About the role
TL;DR
Manage global reverse logistics P&L, optimize network, and ensure efficient customer returns.
- •Verkada is seeking a commercially minded, customer-centric Manager of Global Reverse Logistics to manage its rapidly growing enterprise physical security ecosystem.
- •This role is critical for delivering seamless, world-class post-purchase support.
- •Key Responsibilities Own the global reverse logistics P&L and optimize spend across transportation, 3PL processing, inventory carrying costs, and asset recovery yields.
- •Streamline the RMA lifecycle to reduce turnaround times, boost NPS, and hit strict SLAs for enterprise clients.
- •Scale and architect the global network of return hubs and consolidation centers across Americas, EMEA, and APAC.
- •Enforce strict SLAs, processing accuracy, and shrinkage limits across global 3PL partners through rigorous vendor management and KPI tracking.
- •Manage the health, velocity, and accuracy of replacement pools and returned inventory within the ERP system.
- •Requirements 8-10+ years of leadership in global logistics or supply chain, with a dedicated focus on reverse logistics, RMA operations, or global logistics for hardware/retail (electronics experience preferred).
- •Proven ability to perform cost-benefit analyses on network adjustments, freight optimization, and vendor contracts.
- •Expert-level mastery of logistics KPIs (e.g., Dock-to-Stock time, RMA cycle time, 3PL inventory accuracy, freight spend efficiency, and customer satisfaction metrics).
- •Proficiency utilizing enterprise ERP infrastructure (NetSuite, SAP, Oracle) combined with data analytics tools (SQL, Tableau, or advanced Excel).
- •Bachelor's degree in Supply Chain, Logistics, Finance, or equivalent experience; relevant certifications (CSCP, Lean Six Sigma) are a plus.
Required skills
Vendor ManagementOracleSQLTableauExcel
Domain expertise
logisticsretail
Benefits & perks
Healthcare programs, Nationwide medical, vision and dental coverage, Health Saving Account (HSA) with annual employer contributions, Flexible Spending Account (FSA) with tax saving options, Expanded mental health support, Paid parental leave policy & fertility benefits, Time off to relax and recharge through our paid holidays, firm-wide extended holidays, flexible PTO and personal sick time, Professional development stipend, Wellness/fitness benefits, Healthy lunches provided daily, Commuter benefits
Tech stack
OracleSQLTableauExcel
