Technical Support Engineer
VantaCompliance Automation company
Dublin, IrelandSenior
Wellington Management
Sequoia Capital
J.P. Morgan
Craft Ventures
Y Combinator
Goldman Sachs Growth Equity
Software Engineering
About the role
TL;DR
Resolve complex technical issues for Vanta customers and act as the final escalation point.
- •As a Technical Support Engineer (TSE), you’ll play a critical role in supporting Vanta customers by resolving their most complex technical issues and serving as the final technical escalation point for Technical Support Specialists.
- •You'll collaborate closely with Support and Engineering teams to deliver a best-in-class customer experience.
- •Key Responsibilities Provide technical support to Vanta customers through email, screen sharing, and chat, responding within established SLAs.
- •Own and resolve complex technical customer issues, partnering with Technical Support Specialists on challenging cases.
- •Clearly explain complex solutions to customers and document them for future use.
- •Create reproducible test cases and collaborate with Product and Engineering to improve the platform.
- •Act as the trusted technical point of contact for assigned Premium Support customers.
- •Requirements 4+ years of technical support experience in a SaaS/Tech environment. 2+ years in a Tier 3 or Tier 4 (highest tier) technical support role.
- •Strong troubleshooting experience with cloud providers (AWS, Azure, GCP).
- •Hands-on experience with cloud platforms, operating systems, and cloud application architecture.
- •Solid understanding of APIs and networking fundamentals.
Required skills
AWSAzureGoogle CloudREST APIGraphQLSQLSAMLOAuthDatadogLinux
Nice-to-have skills
MongoDB
Domain expertise
cybersecuritydeveloper-tools
Benefits & perks
equity, health insurance, dental insurance, vision insurance, parental leave, wellness stipend, remote workspace stipend, internet stipend, mobile phone stipend, commuter benefits, pension matching, annual leave
Tech stack
AWSAzureGoogle CloudREST APIGraphQLSQLMongoDBSAMLOAuthDatadogLinux