Forward Deployed Engineer, Operations & Sustainment
Shield AIAutonomous Systems company
United StatesSenior
Andreessen Horowitz
L3Harris
Hanwha Asset Management
U.S. Innovative Technology Fund
Washington Harbour Partners
Riot Ventures
Software Engineering
About the role
TL;DR
Deploy, support, and sustain AI products in real-world operating environments globally.
- •Shield AI is seeking a highly technical, customer-facing Forward Deployed Engineer to deploy, support, and sustain their Hivemind products in real operating environments.
- •This role bridges field deployment, customer operations, and technical troubleshooting.
- •Key Responsibilities Deploy with customers globally, supporting installation, configuration, validation, training, and troubleshooting of Hivemind products.
- •Become an expert user of the Hivemind Enterprise software stack and autonomy modules.
- •Provide hands-on technical support to customer operators and internal teams.
- •Capture and organize field evidence for triage and drive issues through the support flow.
- •Convert recurring field issues into support tickets, knowledge-base content, and product feedback.
- •Requirements Bachelor's degree in Engineering, Computer Science, Robotics, Aerospace, or related field, or equivalent experience. 5+ years of experience in field engineering, forward-deployed engineering, or similar hands-on technical role.
- •Strong technical background in software engineering, systems integration, or autonomy-adjacent systems.
- •Proficiency in C++ and scripting languages like Python or Bash.
- •Strong troubleshooting skills across Linux, networking, and embedded systems.
Required skills
C++PythonBashLinuxGitDockerKubernetesAWSGoogle CloudAzureREST API
Domain expertise
defenseaerospaceai
Tech stack
C++PythonBashLinuxGitDockerKubernetesAWSGoogle CloudAzureREST API