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AI Process Improvement Analyst - Ops
UpgradeNeobanking company
PhoenixMid
DST Global
Ribbit Capital
Neuberger Berman
LuminArx Capital Management
Santander Group
Koch Disruptive Technologies
Operations & Strategy
About the role
TL;DR
Optimize business operations using AI and automation.
- •We are seeking a highly motivated AI Process Improvement Analyst to join our high-performing team within the Business Operations Department.
- •Over the past 9 years, Upgrade has grown rapidly and launched several main products; this fast-paced team is actively tasked with transforming and optimizing those expanding business operations to drive efficiency across the company.
- •Key Responsibilities Identify root cause of issues, operational bottlenecks, and customer pain points through our platform’s core services and contact center channels.
- •Leverage AI prompt engineering and workflow automation to design, test, and execute virtual agent workflows and automated business processes.
- •Gather anecdotal and quantitative data across Upgrade’s proprietary back-end tools, contact center platforms, and third-party system integrations to drive cost-business analysis.
- •Requirements 2–3 years of professional experience in business operations, data analytics, product operations, or a systems analyst role.
- •Financial Services or Fintech background of at least 1 year working within financial services, lending, digital banking, or a similarly regulated fast-paced environment.
Required skills
Business Operations
Domain expertise
fintech