Customer Success Associate (Field work)
Twin HealthPrecision Health company
Hyderabad, IndiaMid
Iconiq Capital
Maj Invest
G9 Ventures
Temasek Holdings
Able Partners
Benchmark Capital Holdings
Operations & Strategy
About the role
TL;DR
Provide field-based technical support and guidance to patients using Twin Health's metabolic health devices.
- •Assist patients with device setup and troubleshooting for Twin Health's AI Digital Twin technology, focusing on improving metabolic health.
- •This role involves direct patient interaction and technical support in the field.
- •Key Responsibilities Assist patients in fixing CGM patches, pairing sensors, and setting up devices.
- •Identify and resolve technical issues, escalating complex cases when necessary.
- •Provide basic troubleshooting tips and best practices for device maintenance.
- •Maintain patient interaction records and necessary documentation.
- •Deliver empathetic and efficient support to enhance the user experience.
- •Requirements B.Sc. / Diploma in Computer Science or a relevant technical degree.
- •Minimum 1 year in customer technical support.
- •Ability to convey complex technical information clearly and effectively.
- •Strong analytical skills with a patient-centric approach to troubleshooting and issue resolution.
- •Proficiency in using video conferencing platforms, messaging apps, and remote support tools.
Domain expertise
healthtech