Bilingual Member Services Representative (English/Spanish)
Twin HealthPrecision Health company
RemoteMid
Iconiq Capital
Maj Invest
G9 Ventures
Temasek Holdings
Able Partners
Benchmark Capital Holdings
Operations & Strategy
About the role
TL;DR
Provide bilingual member services support, resolving inquiries and issues in a single interaction.
- •Join Twin's Contact Center as a Member Service Representative, the first voice of Twin, focused on first-contact resolution for members.
- •You will support members through their journey, from initial questions to device setup and scheduling, aiming to resolve each need in a single interaction.
- •Key Responsibilities Serve as the first point of contact for members, responding with warmth and professionalism.
- •Own each interaction end to end, resolving needs in a single touchpoint whenever possible.
- •Answer eligibility and benefit questions, guide enrollment, and schedule appointments.
- •Troubleshoot device issues and resolve kit ordering problems.
- •Accurately record all interactions in Salesforce, Zendesk, and Talkdesk.
- •Requirements 1-2 years of experience in a healthcare contact center or similar member-facing healthcare support role is strongly preferred.
- •Warm, clear, and confident phone presence with strong active listening skills.
- •Genuine empathy and patience, especially with members navigating health challenges or new technology.
- •Comfort in learning and working across multiple technical platforms.
- •Bilingual (Spanish speaking) strongly preferred.
Required skills
SalesforceHIPAA
Domain expertise
healthtech
Benefits & perks
Health insurance, Dental insurance, Vision insurance, Health Savings Account, Flexible Spending Account, 401k retirement savings plan, Equity participation, Unlimited vacation, Paid parental leave
Tech stack
Salesforce