Compliance Operations Specialist 1
TwilioCloud Communications company
ColombiaMid
Union Square Ventures
Bessemer Venture Partners
Redpoint Ventures
Draper Fisher Jurvetson (DFJ)
Fidelity
T Rowe Price
Legal & ComplianceNew
About the role
TL;DR
Monitor Twilio product usage to ensure legal and compliant communications, preventing fraud and abuse.
- •{"about_the_role": "At Twilio, our mission is to power the future of communications.
- •In this role, you will monitor the use of Twilio products (voice, SMS, email) to ensure traffic is legal, compliant, and wanted, adhering to Twilio's policies and CTIA requirements.
- •We are looking for someone passionate about preventing fraud and abuse with research and investigation skills.", "key_responsibilities": ["Investigate cases quickly and efficiently, analyzing bad actor behavior.", "Protect Twilio customers and consumers by identifying and stopping bad actors and non-compliant activity.", "Identify trends, root cause gaps, and recommend preventative solutions.", "Use call detail records and traffic data to identify patterns and take appropriate actions.", "Resolve urgent issues impacting businesses, carriers, and consumers worldwide."], "requirements": ["Willingness to work a non-traditional schedule, including weekends, holidays, and evenings.", "1-2 years of experience in fraud, abuse, or compliance in ecommerce, FinTech, or telecommunications.", "Experience working in a fast-paced, ambiguous environment with a strong bias for action.", "Empathetic and customer-focused, with the ability to solve problems backed by data.", "Detail-oriented with good organizational skills and comfort with ambiguity."]}
Required skills
Compliance Management
Nice-to-have skills
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Domain expertise
telecom
Benefits & perks
competitive pay, generous time off, ample parental and wellness leave, healthcare, retirement savings program
Tech stack
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