Delivery Systems Lead, Customer Engineering
TranslucentFinancial Management company
New York, United States$135K - $150KLead
LocalGlobe
Chalfen Ventures
Operations & Strategy
About the role
TL;DR
Design and manage operational systems for Customer Engineering to ensure clarity and scalability.
- •Design and run the operating layer behind the Customer Engineering organization, establishing systems and rhythms for clarity and scalability.
- •This individual contributor role offers full visibility into every account and pod.
- •Key Responsibilities Design, build, and maintain a single source of truth for staffing, account status, and workload distribution.
- •Map customer accounts to the product portfolio and manage scope alignment.
- •Establish a risk-tracking process for implementations and accounts.
- •Build metrics and reporting for delivery health, data trust, and implementation quality.
- •Coordinate cross-functionally for seamless handoffs and run syncs for leadership updates.
- •Requirements 3-5 years in operations, program/project coordination, or business operations.
- •A builder's instinct for designing new systems in a fast-moving environment.
- •Strong organizational and analytical instincts for translating contracts into operational views.
- •Excellent written communication skills for documentation and summaries.
Required skills
Project ManagementBusiness Operations
Nice-to-have skills
Implementation ManagementCustomer Onboarding
Domain expertise
healthtechhealthcareproductivity
Tech stack
ExcelPowerPointGoogle AnalyticsGA4Looker StudioWorkdayGreenhouseLeverMarketoNotionSlackAsanaLinearMonday.comAirtable