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VP, AI Services
ToptalTalent Marketplace company
CanadaDirector
Andreessen Horowitz
Adam D'Angelo
Data & AI
About the role
TL;DR
Lead AI-driven IT service transformation, owning AI-powered ITSM solutions and practice growth.
- •Toptal is seeking a VP, AI Services to lead their AI-driven IT service transformation.
- •This executive role will own the design, delivery, and scaling of AI-powered IT Service Management (ITSM) solutions for clients.
- •Key Responsibilities Own the vision, strategy, and P&L for the AI Services practice.
- •Develop repeatable service offerings and delivery frameworks applying AI to ITIL processes.
- •Serve as the executive-level AI advisor to key clients, engaging C-suite stakeholders.
- •Oversee the architecture and delivery of ServiceNow AI solutions.
- •Recruit, develop, and lead a high-performing team of AI architects and consultants.
- •Requirements 10+ years of IT services experience, with at least 5 years in a senior leadership role.
- •Proven track record of building or scaling an ITSM or AI-focused practice.
- •Hands-on expertise with ServiceNow ITSM Pro, ITOM, Virtual Agent, or Now Assist.
- •Deep, applied knowledge of ITIL v4 frameworks.
- •Demonstrated experience applying AI, automation, or ML within ITSM or IT Operations environments.
Required skills
PythonJavaScriptSQL
Nice-to-have skills
OpenAI APIAnthropic APINLPLLMs
Domain expertise
consultingaiproductivity
Tech stack
Anthropic APIPythonJavaScriptSQL
