Customer Care & Enablement Specialist
TomorroContract Management company
Paris, FranceMid
Operations & Strategy
About the role
TL;DR
Handle complex customer support, build AI-augmented tools, and manage knowledge base.
- •Tomorro is seeking a Customer Care & Enablement Specialist to join their AI-first team.
- •This hybrid role involves 70% customer care and 30% build & automation, focusing on AI-augmented support and knowledge management.
- •Key Responsibilities Handle complex customer support tickets in tandem with an AI assistant.
- •Create and maintain a comprehensive Help Center with articles, FAQs, and guides.
- •Optimize and maintain automation tools and workflows.
- •Build internal tools to streamline team and client workflows.
- •Provide structured product feedback to product and tech teams.
- •Requirements Experience in customer relations, support, ops, or knowledge management (SaaS B2B preferred).
- •Tech-savvy with a curiosity for AI tools and automation.
- •Strong writing and communication skills.
- •Empathetic and solution-oriented with strong analytical skills.
- •Fluent in English (oral and written); German is a plus.
Required skills
NotionLinearPythonJavaScriptGit
Nice-to-have skills
Anthropic API
Domain expertise
legaltechproductivityai
Benefits & perks
Remote work, MacBook, Screen, Office space
Tech stack
LinearNotionAnthropic APIPythonJavaScriptGit