Lead Customer Success Manager - West
TinesAI Workflow company
United States$190K-220K OTELead
SoftBank Vision Fund 2
Accel
Goldman Sachs Alternatives (Growth Equity)
Activant
Felicis
CrowdStrike Falcon Fund
Sales & Account Management
About the role
TL;DR
Owns post-sales strategic relationships, retention, and value realization for enterprise accounts.
- •As a Lead Customer Success Manager, you will own the post-sales strategic relationship, retention, and value realization across our highest-stakes enterprise accounts.
- •You are a self-starter and bar-raiser who operates with high autonomy, driving customer outcomes while working in tight partnership with Sales to uncover and capitalize on strategic growth opportunities.
- •Key Responsibilities Drive Strategic Account Value & Retention across a portfolio of complex enterprise accounts.
- •Partner with Sales to identify expansion vectors and co-develop account plans.
- •Integrate with Forward-Deployed Engineers (FDEs) to ensure technical delivery aligns with business outcomes.
- •Cultivate C-Suite & Technical Sponsorship across business and technology functions.
- •Drive Business Outcomes & QBRs, demonstrating clear ROI and anchoring long-term growth.
- •Requirements 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management handling high-ARR, complex enterprise platforms.
- •Proven history of partnering with Sales to identify, nurture, and help close upsells, expansions, and renewals.
- •Deep experience collaborating with Forward-Deployed Engineers, Solutions Architects, and product delivery teams.
- •Self-motivated bar-raiser with a bias for action who excels in ambiguous, fast-paced environments.
- •Outstanding communication and presentation skills, with a track record of advising C-level executives.
Required skills
Customer SuccessAccount ManagementEnterprise SalesSalesforceHubSpotExecutive PresenceNegotiationSales OperationsPipeline ManagementCustomer Service
Domain expertise
developer-toolsaiproductivity
Tech stack
PythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureTerraformDockerKubernetesCI/CDGitLinuxJiraConfluenceSlackSalesforceHubSpotREST API