About the role
TL;DR
Lead a team of technical support engineers to resolve complex issues on a global payment platform.
- •Thunes is seeking a Technical Support Engineer Lead to manage a squad of engineers, ensuring the stability and performance of their global payment platform.
- •This role involves deep technical investigation and resolution of complex operational issues.
- •Key Responsibilities Lead and develop an APAC team of Technical Support Engineers.
- •Conduct in-depth investigations across applications, APIs, databases, and batch processes.
- •Perform deep log analysis and data validation to trace issues and detect anomalies.
- •Partner with Engineering, Product, and Treasury teams to resolve complex issues.
- •Maintain troubleshooting guides and drive automation for systemic improvements.
- •Requirements Knowledge in data manipulation using SQL queries and file handling.
- •Ability to read and comprehend code for troubleshooting.
- •Familiarity with API concepts and usage.
- •Experience with SFTP protocols and Jira for issue tracking.
- •Basic understanding of financial concepts, settlements, and reconciliation processes.
Required skills
SQLJira
Nice-to-have skills
Linux
Domain expertise
fintech
Tech stack
SQLJiraLinux
