Head of Quality & Training
TalkiatryTelemedicine company
RemoteDirector
Sofina
Andreessen Horowitz
Left Lane Capital
General Catalyst
Perceptive Advisors
blisce/
Operations & Strategy
About the role
TL;DR
Build and lead Talkiatry's Quality & Training function, scaling QA operations and systems.
- •This is a build and scale role focused on establishing and expanding Talkiatry's Operational Excellence function, specifically its Quality & Training pillar.
- •You will design, implement, and own the QA program, systems, and standards needed for a growing practice.
- •Key Responsibilities Design and implement Talkiatry's QA operating model, including selecting and rolling out a QA platform.
- •Establish independent quality oversight of outsourced work and quality assurance for AI agents.
- •Define how quality is measured and coached, building the capability to quality-assure both human and AI interactions.
- •Lead a small team, including a manager responsible for training, knowledge, and change management.
- •Drive root cause analysis on QA and CSAT data to identify process gaps and training needs.
- •Requirements 8+ years in QA, quality operations, or training leadership, ideally in healthcare or regulated environments.
- •Demonstrated experience building a QA function from the ground up and at scale, including configuring a QA platform.
- •Hands-on experience evaluating conversational or agentic AI systems.
- •Strong point of view on quality philosophy, differentiating compliance-based from outcome-based QA.
- •Proven ability to run root cause analysis and translate findings into operational change.
Required skills
Change ManagementPythonJavaScript
Domain expertise
healthtech
Benefits & perks
medical, dental, vision, 401K with match, generous PTO, paid holidays, paid parental leave
Tech stack
PythonJavaScript