Operations Manager, Therapy Program
TalkiatryTelemedicine company
New York, United StatesManager
Sofina
Andreessen Horowitz
Left Lane Capital
General Catalyst
Perceptive Advisors
blisce/
Operations & Strategy
About the role
TL;DR
Manage operations for Talkiatry's therapy program, ensuring seamless patient access and driving operational improvements.
- •Talkiatry is seeking an Operations Manager to oversee the operational team responsible for turning therapy referrals into care.
- •This role will lead managers and team leads to ensure seamless patient access to therapy and drive measurable improvements in referral conversion, scheduling efficiency, and patient experience.
- •Key Responsibilities Oversee and continuously improve the therapy referral-to-care journey.
- •Lead and develop a high-performing offshore PCC team.
- •Use data and insights to inform decisions and drive continuous improvement.
- •Design scalable operational processes and develop reporting frameworks.
- •Requirements 5+ years of experience in operations management, ideally in healthcare or patient access.
- •Proven success leading onshore or offshore operational teams.
- •Strong analytical and problem-solving skills (SQL proficiency is a strong plus).
- •Experience with ServiceNow, Genesys, or similar operational platforms preferred.
- •Demonstrated ability to drive process improvement and deliver measurable results.
Required skills
SQL
Domain expertise
healthtech
Benefits & perks
medical, dental, vision, 401K with match, generous PTO, paid holidays, paid parental leave
Tech stack
SQL
