Customer Success Advisor, Health Plans
Sword HealthVirtual Physical company
United StatesSenior
Khosla Ventures
General Catalyst
Sapphire Ventures
BOND
Transformation Capital
Armilar Venture Partners
Sales & Account Management
About the role
TL;DR
Manage strategic health plan relationships, ensuring revenue retention and growth.
- •Sword is seeking a Customer Success Advisor to manage key health plan relationships, focusing on revenue retention, member access, and relationship strength.
- •This role acts as a general manager for a portfolio of payer accounts.
- •Key Responsibilities Own the success of a concentrated portfolio of strategic health-plan relationships.
- •Secure and expand approvals, channels, data, and subsidiary participation for member access.
- •Build a multi-threaded network across economic, clinical, operational, and executive stakeholders.
- •Interrogate claims, utilization, outcomes, guarantees, attribution, and ROI evidence.
- •Partner with Sales on cross-sell and upsell and mobilize Sword's internal specialists.
- •Requirements Substantial experience managing health plans as customers from a digital-health, healthcare-technology, benefits, navigation, PBM, payer-services, or similarly relevant vendor.
- •A track record of retaining and growing consequential payer relationships.
- •Working depth in claims and ROI economics.
- •Strong executive judgment and exceptional written and verbal communication.
- •Hands-on analytical self-sufficiency and a low-ego, high-ownership operating style.
Required skills
Account ManagementSalesBusiness DevelopmentSQLExcelPowerPoint
Domain expertise
healthcare
Tech stack
SQLExcelPowerPoint