Team Leader Risk & Fraud
SumUpPayments company
Sofia, BulgariaManager
Goldman Sachs
Temasek
Bain Capital Credit
Crestline
Oaktree Capital Management
American Express
Legal & Compliance
About the role
TL;DR
Lead and develop a team of Transaction Monitoring specialists in risk and fraud operations.
- •SumUp's Risk & Fraud Operations team protects millions of small businesses and consumers.
- •This newly created Team Lead role will focus on leading a team of ~10 Transaction Monitoring specialists, driving performance, and improving processes.
- •Key Responsibilities Lead, coach, and develop a team of ~10 Transaction Monitoring analysts.
- •Monitor team KPIs and take action on gaps.
- •Review complex cases and guide the team on resolution approaches.
- •Identify and drive process and automation improvements.
- •Conduct regular one-to-ones and performance reviews.
- •Requirements Experience in Transaction Monitoring, fraud operations, or a related financial services environment.
- •Track record of leading or supervising a team in an operations or customer-facing setting.
- •Strong analytical mindset with the ability to interpret performance data.
- •Comfort working with tools such as CRM systems (e.g.
- •Salesforce), payment platforms, and reporting tools.
- •A leadership style that's grounded, empathetic, and pragmatic.
Required skills
SalesforceSQLPython
Domain expertise
fintech
Benefits & perks
Virtual Stock Option programme, Annual L&D budget, Paid educational leave, Generous time off, Health insurance, Life insurance, Multisport card, Meal support, Sabbatical, Referral Bonus
Tech stack
SalesforcePythonSQL
