Junior Credit Management Analyst w/ English
SumUpPayments company
Barcelona, SpainJunior
Goldman Sachs
Temasek
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Crestline
Oaktree Capital Management
American Express
FinanceNew
About the role
TL;DR
Contact merchants to collect overdue payments and resolve billing inquiries.
- •SumUp's Credit Management team is seeking a Junior Credit Management Analyst to manage overdue payments for the UK and Ireland market.
- •You will be the primary contact for resolving payment issues and ensuring customer accounts remain on track.
- •Key Responsibilities Contact merchants by phone and email to collect overdue subscription payments and negotiate repayment agreements.
- •Respond to billing, payment, and subscription queries.
- •Manage cases in the Finance Salesforce queue.
- •Process cancellation requests and other administrative account changes.
- •Collaborate with external debt collection agencies.
- •Requirements Fluency in English at native or near-native level.
- •Experience in a customer-facing role involving negotiation, sales, or payment collection.
- •Comfort working with Excel and financial or administrative data.
- •Strong written and verbal communication skills with a sales-oriented approach.
- •Genuine energy and willingness to learn, with an interest in finance or credit operations.
Required skills
SalesforceExcel
Nice-to-have skills
Tableau
Domain expertise
fintech
Benefits & perks
Annual L&D budget of €2000, 23 days of paid leave plus public holidays and special leave days, Subsidised restaurant tickets, Office breakfast on Mondays, 1 month sabbatical after 3 years of service, Referral Bonus
Tech stack
SalesforceExcel