Enterprise Customer Success Team Lead DACH
SoSafeSecurity Awareness company
Cologne, GermanyLead
Highland Europe
Acton Capital
Global Founders Capital
La Famiglia
Carsten Thoma
Christian Henschel
Sales & Account Management
About the role
TL;DR
Lead and grow an Enterprise Customer Success team in DACH, driving retention and expansion for strategic accounts.
- •SoSafe is seeking an Enterprise Customer Success Team Lead for the DACH region to build and manage their first enterprise-focused Customer Success team.
- •This role involves coaching, developing, and driving team performance to ensure measurable impact for high-value customers.
- •Key Responsibilities Lead and support a team of Enterprise Customer Success Managers, driving performance against key metrics.
- •Build and own the enterprise account strategy, including risk management and expansion planning.
- •Coach the team on navigating complex buying and renewal environments and commercial structuring.
- •Engage with C-level stakeholders on strategic accounts to build relationships and resolve escalations.
- •Collaborate with Sales, Marketing, and Partner leadership on go-to-market strategy.
- •Requirements 10+ years of Customer Success experience in a fast-growing B2B SaaS company, with significant enterprise account management. 3+ years leading Enterprise Customer Success teams.
- •Demonstrated ability to build relationships with and influence senior/C-level stakeholders.
- •Commercial acumen and strong track record of retention and expansion.
- •Fluent in English and German.
Required skills
Customer SuccessAccount ManagementEnterprise SalesCoachingNegotiationCRMSalesforceHubSpotExcelPowerPoint
Domain expertise
cybersecurity
Benefits & perks
flexible hours, 33 vacation days, Open Up, Corporate Discounts, annual company off-site, team events, local meet-ups, Learning & Development Allowance, Tech Equipment, Referral Bonuses, Dog Friendly HQ
Tech stack
Customer SuccessAccount ManagementSalesforceHubSpotNegotiationCRMSolution SellingSales OperationsPipeline ManagementMarket AnalysisCustomer ServiceExcelPowerPoint
