Support Engineer
SonarSourceStatic Code company
Geneva, SwitzerlandMid
General Catalyst
Insight Partners
Advent International
Permira
Fongit
Software Engineering
About the role
TL;DR
Support customers in deploying and using AI code verification solutions, resolving technical issues.
- •Sonar is seeking a Support Engineer to assist customers globally in deploying and utilizing their AI code verification and governance solutions.
- •This role involves providing individualized service, guiding customers on best practices, and investigating and resolving technical issues.
- •Key Responsibilities Help customers integrate Sonar solutions into their development pipelines (IDE, ALM, CI, SCM, build, test, identity provider, database).
- •Drive technical issues to resolution, from qualification to in-depth investigation and customer relationship management.
- •Collaborate with Sales and Consultants to enhance customer experience and service offering value.
- •Gather and refine customer feedback to inform product discussions and evolution.
- •Contribute to improving internal team processes and ways of working.
- •Requirements 3-5 years of experience in supporting, maintaining, or delivering high-quality software, with a strong understanding of software engineering best practices. 2+ years of experience with DevOps pipelines (SCM, IDE, CI tools like Jenkins, Azure DevOps, BitBucket, GitLab).
- •Demonstrated curiosity and practical experience using AI tools in development, troubleshooting, or workflow optimization.
- •Working knowledge of local and cloud-based deployment platforms (Linux, Windows, Docker, Kubernetes, AWS, Azure).
- •Strong investigation skills to understand problems in context and reproduce scenarios.
Required skills
GitLinuxDockerKubernetesAWSAzureCI/CDJenkinsPythonJavaScriptJavaC++C#
Nice-to-have skills
LLMsOpenAI APIAnthropic APIGemini APILangChainHugging FaceSQLBashSpring
Domain expertise
developer-toolsai
Tech stack
GitJenkinsLinuxDockerKubernetesAWSAzurePythonJavaScriptJavaC++C#GoRustRubyPHPSwiftKotlinScalaSQLBashCObjective-CPerlLuaElixirClojureHaskellDartReact