Customer Success Manager - P&C Claims
Shift TechnologyFraud Detection company
Remote$120,000 - $135,000 USDMid
Accel
Bessemer Venture Partners
General Catalyst
Advent International
Avenir
Iris Capital
Sales & Account Management
About the role
TL;DR
Manage client relationships, drive adoption, and ensure value realization for Shift's AI solutions in P&C claims.
- •Shift delivers AI agents that transform insurers' most critical work.
- •Customer Success teams are key to Shift's future success by engaging clients to drive adoption and demonstrate ongoing value.
- •Key Responsibilities Lead and coordinate successful rollouts of Shift solutions.
- •Assess clients' strategies and recommend ways Shift products can improve outcomes.
- •Provide performance updates to project teams and executive-level client leaders.
- •Drive client retention and growth by understanding client goals and measuring success.
- •Act as the voice of the customer by collecting feedback and communicating insights.
- •Requirements Minimum 4 years of experience in insurance fraud detection and at least 2 years of experience leading teams or projects.
- •Demonstrated experience leading client meetings with participants ranging from front-line staff to senior leaders.
- •Experience demoing solutions and collaborating with external partners.
- •Excellent oral, written, and non-verbal communication skills.
- •Practical experience managing projects end-to-end.
Required skills
Customer SuccessImplementation ManagementProject Management
Nice-to-have skills
Product ManagementAgileScrumKanbanUser ResearchA/B TestingRoadmappingPRDsOKRsDesign Thinking
Domain expertise
insurtech
Benefits & perks
Flexible remote and hybrid working options, Competitive Salary and a variable component tied to personal and company performance, Multiple Learning and Development opportunities, Generous PTO and paid holidays, Mental health benefits, 2 MAD Days per year (Make A Difference Days for paid volunteering)
Tech stack
PythonJavaScriptSQLAWSGoogle CloudAzureDockerKubernetesCI/CDGitLinuxJiraConfluenceExcelPowerPoint