Client Operations Lead
SharebiteCorporate Meal company
Los Angeles, United States$55,000 - $65,000Senior
Prosus
Fiserv
Contour Venture Partners
Reign Ventures
Lafayette Square
Liberty City Ventures
Operations & Strategy
About the role
TL;DR
Ensure clients receive a consistent and successful operational experience.
- •As Client Operations Lead, you will ensure clients receive a consistent and successful operational experience from onboarding through daily service.
- •Key Responsibilities Partner with Sales and Account Management to understand each client’s operational needs before launch.
- •Lead client walkthroughs and develop site-specific operating procedures.
- •Coordinate onboarding and launch timelines across internal teams.
- •Build staffing plans and operational playbooks for new clients.
- •Support onsite launches when needed to ensure a successful go-live.
- •Requirements Experience coaching or leading geographically dispersed field teams.
- •Bachelor’s degree or equivalent experience. 3-5 years of experience in Operations, Client Operations, Hospitality Operations, Logistics, Customer Success, or Project Management.
- •Strong organizational and problem-solving skills.
- •Comfortable working cross-functionally with multiple internal teams.
Required skills
Project ManagementCustomer ServiceBusiness Operations
Nice-to-have skills
CoachingMentoringCross-functional Leadership
Domain expertise
food
Benefits & perks
equity, multiple health insurance options, wide range of benefits