Customer Onboarding Representative - French Speaker
SensorfactIndustrial Energy company
UtrechtMid
Blume Equity
FORWARD.one
Korys
SET Ventures
EIT InnoEnergy
Sales & Account Management
About the role
TL;DR
Onboard French customers, resolve issues, and improve the onboarding process.
- •As a Customer Onboarding Specialist, you will play a vital role in ensuring a smooth and efficient onboarding experience for our customers in the French market.
- •You’ll help them seamlessly integrate our technology and maximize its value, all while delivering exceptional service.
- •Key Responsibilities Lead the digital onboarding process and ensure customer needs are met Coordinate with internal teams to resolve installation issues quickly and efficiently Serve as the main point of contact for customers, addressing questions and challenges Identify upsell and cross-sell opportunities and pass them to Account Executives Optimize the onboarding process based on customer feedback Requirements HBO level with 6+ months of relevant experience (sales, customer success/support) or a strong willingness to learn Fluent in English and French (written and spoken), additional languages a plus Comfortable with onboarding tools and explaining technical products A proactive problem solver with strong customer relationship-building skills Able to manage multiple customers, prioritize tasks, and meet deadlines
Required skills
Customer OnboardingCustomer Success
Domain expertise
cleantechclimatetechproductivity
Benefits & perks
Competitive performance based earnings, Pension Contribution of 4%, Public transport allowance, Employee Referral Incentives, 27 Vacation Days, Remote Work Flexibility, Structured Onboarding & Mentorship, Social Events, Office Perks