Manager, Post-Sales Solution Architecture
SanityContent Management company
New York, United StatesManager
ICONIQ Growth
Bullhound Capital
Heavybit
Threshold
Shopify
Blue Cloud Ventures
Sales & Account Management
About the role
TL;DR
Lead post-sales team to ensure customer success with Sanity.
- •Lead a post-sales SA team to ensure customers realize deep, lasting value from Sanity.
- •Focus on successful renewals, expansion, and implementations.
- •Key Responsibilities Set strategic direction for the post-sales SA team.
- •Own complex, high-stakes accounts and oversee implementations.
- •Coach Solution Architects on value-oriented engagements.
- •Hire, develop, and retain a skilled SA team.
- •Evolve core post-sales motions for customer success.
- •Requirements Experience leading technical ICs in a high-growth environment.
- •Strong technical foundation in APIs, data models, front-end frameworks, etc.
- •Track record of driving customer retention and expansion.
- •Proactive about identifying risks and opportunities.
- •Clear, inclusive communicator.
Required skills
Engineering ManagementTechnical LeadershipStrategic PlanningOrganizational DesignCoachingMentoringChange ManagementCross-functional LeadershipCustomer Service
Benefits & perks
Comprehensive health plans, Competitive stock options, Healthy work-life balance