Sr. Business Operations Analyst - Post Sales
SamsaraFleet Management company
United States$91,630 - $138,600 USDSenior
Andreessen Horowitz
General Catalyst
Tiger Global Management
Dragoneer Investment Group
General Atlantic
AllianceBernstein
Operations & Strategy
About the role
TL;DR
Analyze and optimize post-sales operations by leveraging data and designing standardized processes.
- •{"about_the_role": "Samsara is looking for a Business Operations analyst to play a critical role in scaling our post-sales organization \u2014 spanning renewals and customer success.
- •The role includes being the expert on critical data sources, weaving that data into analysis that drives insights across the post-sales business.", "key_responsibilities": ["Own analytics and trend reporting for an assigned segment or workstream within renewals and customer success.", "Extract and reconcile data across Salesforce, financial systems, and customer success platforms.", "Design post-sales processes and drive adherence across the renewals and CS teams.", "Build and maintain reporting on utilization, product adoption, and expansion for the existing customer base.", "Partner with Sales Strategy, Business Operations, Finance, and Customer Success leadership to translate data into recommendations."], "requirements": ["2+ years in management consulting, Sales/Business Operations, financial analysis, or another highly quantitative role.", "Comfort working with large datasets to build models, run analyses, and surface trends.", "Familiarity with Salesforce, Tableau, or a similar sales/CS tech stack.", "Strong written and verbal communication, including comfort influencing stakeholders without direct authority.", "Proactive, adaptable, comfortable operating with ambiguity in a fast-paced environment."]}
Required skills
SalesforceTableauExcelBusiness OperationsFinancial Analysis
Domain expertise
logisticsautomotive
Benefits & perks
Performance-based bonus/variable pay, Equity, Professional development stipend, Comprehensive health plans, Parental leave
Tech stack
SalesforceTableauExcelPowerPoint