Quality Analyst
RobloxUser-Generated Content company
Gurugram, IndiaMid
Altimeter Capital
Dragoneer Investment Group
Andreessen Horowitz
Tencent
First Round Capital
Warner Music Group
Operations & StrategyNew
About the role
TL;DR
Analyze audit data, validate accuracy, and identify trends to ensure platform integrity.
- •As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners.
- •You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes.
- •As a Quality Analyst, you will support the Quality Manager and the broader team in maintaining quality controls, executing calibration reviews, and ensuring smooth auditing operations with our vendor partners.
- •You will play a crucial role in validating audit accuracy, analysing performance trends, and identifying grading discrepancies, helping to safeguard platform integrity and streamline vendor quality processes.
- •You Will: Assist in executing regular quality compliance reviews and operational audits to ensure vendors adhere to established grading rubrics.
- •Conduct daily audits of vendor customer service and moderation audits to verify accuracy and policy alignment.
- •Gather, format, and maintain quality performance metrics and audit data to highlight recurring errors or vendor grading drift.
- •Support the Lead in coordinating with Moderation, Customer Support, and Global Scaled Operations teams to resolve quality disputes.
- •Participate in calibration sessions to ensure consistent interpretation of trust and safety policies across all vendor sites.
- •Help test and implement new quality automation tools or auditing platforms introduced by the technical and leadership teams.
- •You Have: 3-5 years of experience in quality assurance, moderation, compliance, or a trust and safety-related role.
- •Bachelor's degree or equivalent foundational experience in operational auditing.
- •Proficiency in spreadsheet software like Excel or Google Sheets for tracking audit results and basic trend analysis.
- •Highly organised with a strong ability to identify subtle discrepancies in moderation decisions and data entries.
- •Clear written and verbal communication skills used to document audit findings and provide feedback to vendor teams.
- •Ability to troubleshoot routine quality issues and apply policy rubrics to complex user cases independently.
- •Capacity to thrive in a fast-paced team setting with the flexibility to adapt to evolving safety policies and global operational needs.
Required skills
ExcelCompliance ManagementRisk Management
Domain expertise
gaming
Tech stack
Excel
