Customer Success Manager - SF
Relevance AIAI Agent company
San Francisco, United StatesSenior
Bessemer Venture Partners
Insight Partners
King River Capital
Peak XV
Galileo Ventures
Archangel Ventures
Sales & Account Management
About the role
TL;DR
Drive customer success and expansion for enterprise AI platform clients.
- •As a Customer Success Manager, you will be the primary advocate for a portfolio of enterprise and strategic partners post-deployment.
- •Your mission is to ensure that each customer transforms their business with Relevance AI’s agentic platform.
- •Key Responsibilities Own a portfolio of enterprise customer accounts post-implementation, maintaining strong relationships with day-to-day champions and executive business sponsors.
- •Drive customer health, adoption, retention, and expansion by identifying high-impact opportunities for new use cases on the platform.
- •Partner closely with Solutions Architects, Account Executives, and Solutions Engineers to build effective renewal and growth plans for each account.
- •Lead clear, professional communication with customers, including regular updates, proactive account management, and high-quality discovery conversations.
- •Requirements 3+ years of experience in customer success, account management, or a related post-sales role, with experience supporting B2B SaaS customers.
- •Experience working with enterprise or complex customers, including engaging VP-level and senior stakeholders.
- •Strong relationship-building skills with the ability to establish trust, communicate with polish, and act as a credible advisor over time.
- •Strong AI literacy and the ability to speak credibly about AI transformation with enterprise customers.
Required skills
Customer SuccessAccount ManagementPythonJavaScriptTypeScriptNode.jsReact
Nice-to-have skills
OpenAI APILangChainAWSGoogle CloudAzureDockerKubernetesGitLinuxJira
Domain expertise
aideveloper-toolsproductivity
Benefits & perks
ESOP, AI Productivity Benefit, Parental Leave, Milestone Merch, Food, Drinks & Community, Quarterly Team Events
Tech stack
OpenAI APILangChainPythonJavaScriptTypeScriptNode.jsReactAWSGoogle CloudAzureDockerKubernetesGitLinuxJiraConfluenceSlack