Senior Client Success Partner
QventusAI & company
United StatesSenior
KKR
Bessemer Venture Partners
Norwest Venture Partners
Thomas H. Lee Partners
Mayfield Fund
Premier, Inc.
Sales & Account Management
About the role
TL;DR
Develop relationships with key leaders and users to support clients throughout their contracts.
- •As a Senior Client Success Partner, you will leverage your deep OR experience to develop relationships with key leaders and users, manage complex and cross-functional project plans, and support clients throughout their contracts.
- •Key Responsibilities Manage and grow a high-impact portfolio of Qventus’ most strategic, national healthcare provider organizations.
- •Serve as a mentor to the CS team, fostering professional growth and establishing best-in-class standards for the CS organization.
- •Partner directly with the Product and Engineering leadership to help define the long-term roadmap, ensuring the future of Qventus AI solutions aligns with evolving enterprise-level client needs.
- •Lead complex process redesigns and major clinical workflow overhauls that span multiple service lines and departments across a health system by obtaining stakeholder buy-in across operating levels.
- •Challenge the status quo at client sites and influence clients to adopt industry-best practices through strong partnership and communication skills.
- •Requirements 7+ years of professional experience at a top healthcare consulting firm or in a client-facing professional services role at a workflow-oriented SaaS company Deep functional periop expertise Strong partnership and communication skills Ability to navigate difficult conversations with client executives Experience in leading complex engagements with matrixed teams
Required skills
Customer ServiceMentoringProject Management
Domain expertise
healthcare